🚚 Shipping

Do you offer free shpping?

Yes, all orders ship free in the continental 48. For shipping to Hawaii and Alaska, please contact us for a quote.

When will my order ship?

We aim for 1-2 business days, larger orders can take longer as they go by freight and take longer to pick/strap/wrap securely. Peak season for B.o.S. is November-End of January so there can be some longer times then as well as during any sales

Where do you ship?

All across the US and Canada, we have three warehouse hubs; Indianapolis, Calgary and Toronto. Please note that about half of our inventory is stored in Indianapolis and the other half in Canada. We may ship some of your order from Canada to the US,

Can I combine orders?

Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders.

I won’t be home for most of the day, how do I schedule delivery of my order for that day?

Our freight couriers will either try to reach you via email or will try calling to schedule a delivery. If you are not home to receive your UPS package, it will normally be left on your doorstep or in a safe place that is out of sight at the driver’s

I would like to change my shipping address/I would like my order shipped elsewhere, what do I do?

Please fill out the form on our Contact Us page with all your relevant information, and someone from our Customer Service team will be able to change your shipping address or any other information that must be changed. If the carrier has a fee for th

I am missing an item(s) from my order, what do I do?

Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are atta

Tracking - Status stuck in label created

This status is for when we’ve printed your shipping label but UPS/fedex has not scanned it in their system. Sometimes they completely forget, and the package just shows up one day. If your tracking has this status for more than 3 business days, conta

I only received part of my order from UPS/Fedex where is the rest of it?

When orders are shipped via FedEx or UPS, they can be shipped as multiple packages. If you enter your tracking number onto the FedEx/ups website you will see tracking information for all of your packages, just click on the highlighted section that sa

I only received part of my order that was shipped via freight

Even though we pack and reinforce our pallets, sometimes this happens. Please contact us with as much of the following information as you have and we will start an investigation right away. Picture of the packing list andshipping label. Photo of the

What do your different shipping methods mean?

$199. 3 ships free. UPS. Pick Up

I received the wrong product or a product was missing from my order

In the event that you receive an incorrect product, please send a message to our customer support team with your order number, a picture of the product that you received as well as a picture of the shipping label. We will send you the correct item as