What should I do if my order arrives damaged or has a defect?Updated a day ago

While we wish all carriers handled our gear with velvet gloves, the reality is things can get a little bumpy in transit. And sometimes, a defect doesn't become obvious until you start using your gear.

Here’s what you can do to help us help you: Inspect the packaging before signing for it (if applicable). Snap a few photos of the packaging and your PO before tossing anything out. If there’s ever an issue and you send us those pics? We’ll hook you up with a $10 credit for making our lives (and your claim) easier.