Please contact our customer support team via chat or email at support@bellsofsteel.us for support with returns or exchanges.

<div data-block="true" data-editor="5n6vn" data-offset-key="817og-0-0" id="isPasted"><p><span style="font-size: 14px;">Please contact our customer support team via chat or email at <a href="mailto:support@bellsofsteel.us">support@bellsofsteel.us</a>&#xA0;for support with returns or exchanges.&#xA0;</span></p><div data-offset-key="817og-0-0"><span data-offset-key="817og-0-0"><span data-text="true" style="font-size: 14px;">Once received and inspected at our warehouse, please allow 5-7 business days for your return and refund to be processed. Once processed, we&#x2019;ll initiate a refund to the form of payment used on the original order, which may take 5-7 days to appear on your card. We are also happy to offer store credit with a bonus 5% instead of a refund to your payment method - a great option if you are looking to add more gear to your home gym.&#xA0;</span></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="5r7v5-0-0"><div data-offset-key="5r7v5-0-0"><span data-offset-key="5r7v5-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="74oeh-0-0"><div data-offset-key="74oeh-0-0"><span data-offset-key="74oeh-0-0"><span data-text="true" style="font-size: 14px;">All returns need to be brought to your local carrier&#x2019;s location. If you cannot bring it to the local carrier and need us to arrange a pick-up, there is a $20 fee. We will do our best to arrange the time and date for the courier to pick up, but ultimately, the carrier decides and may not be able to accommodate your schedule.</span></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="c0fmp-0-0"><div data-offset-key="c0fmp-0-0"><span data-offset-key="c0fmp-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="1hkut-0-0"><div data-offset-key="1hkut-0-0"><span data-offset-key="1hkut-0-1"><span data-text="true" style="font-size: 14px;">If applicable, the return shipping label fee will be deducted from your final refund, which we will confirm when we send the label to you. Your final refund will include the original shipping fee and the order cost, but less the return shipping fee and any restocking/damaged product fees.&#xA0;</span></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="1olgr-0-0"><div data-offset-key="1olgr-0-0"><span data-offset-key="1olgr-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="1v4eu-0-0"><div data-offset-key="1v4eu-0-0"><span data-offset-key="1v4eu-0-0"><span data-text="true" style="font-size: 14px;">If the product is not returned in its original packaging or returned with missing parts such as hardware, a 15% restocking fee will be deducted from your final refund. Products that are used or damaged may be denied a refund.</span></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="4gtq0-0-0"><div data-offset-key="4gtq0-0-0"><span data-offset-key="4gtq0-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5n6vn" data-offset-key="ct6mj-0-0"><div data-offset-key="ct6mj-0-0"><span data-offset-key="ct6mj-0-0"><span data-text="true" style="font-size: 14px;">Your return must be sent within two weeks, or the shipping label will be voided, and the return will be closed.</span></span></div></div>

How can I return my order?

Please allow up to 7 business days for your refund to be processed.  If you do not see your refund within 7 business days, please contact us — we will look into the issue.

<p>Please allow up to 7 business days for your refund to be processed. &#xA0;If you do not see your refund within 7 business days, please&#xA0;<a href="https://bellsofsteel.com/contact-us/" id="isPasted" style=" text-decoration: underline 1px;"><strong>contact us</strong></a> &#x2014; we will look into the issue.</p>

Where is my refund?

Please contact us if you would like to choose in-store credit instead of a refund.  You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.

<p class="tdfocus-1717081739795">Please&#xA0;<a href="https://bellsofsteel.com/contact-us/" id="isPasted" style=" text-decoration: underline 1px;"><strong>contact us</strong></a> if you would like to choose in-store credit instead of a refund.  You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.</p>

Can I receive in-store credit instead?

Once you submit a return request, our process typically involves waiting for the returned item to reach our warehouse before we ship out any replacement products. Please ensure the items are packaged well and sent to the correct address provided in t

<p>Once you submit a return request, our process typically involves waiting for the returned item to reach our warehouse before we ship out any replacement products. Please ensure the items are packaged well and sent to the correct address provided in the return labels we supply. If further instructions are needed, our support team is available to help.</p>

What happens after I submit a return request?

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