How can I return my order?Updated 14 days ago
Please contact our customer support team via chat or email at [email protected] for support with returns or exchanges.
Once received and inspected at our warehouse, please allow 5-7 business days for your return and refund to be processed. Once processed, we’ll initiate a refund to the form of payment used on the original order, which may take 5-7 days to appear on your card. We are also happy to offer store credit with a bonus 5% instead of a refund to your payment method - a great option if you are looking to add more gear to your home gym.
All returns need to be brought to your local carrier’s location. If you cannot bring it to the local carrier and need us to arrange a pick-up, there is a $20 fee. We will do our best to arrange the time and date for the courier to pick up, but ultimately, the carrier decides and may not be able to accommodate your schedule.
If applicable, the return shipping label fee will be deducted from your final refund, which we will confirm when we send the label to you. Your final refund will include the original shipping fee and the order cost, but less the return shipping fee and any restocking/damaged product fees.
If the product is not returned in its original packaging or returned with missing parts such as hardware, a 15% restocking fee will be deducted from your final refund. Products that are used or damaged may be denied a refund.
Your return must be sent within two weeks, or the shipping label will be voided, and the return will be closed.